Our clients’ piece of mind is a fundamental pillar of our company
Our commitment to customer satisfaction has led us to design high-tech automation solutions and build reliable, robust machines capable of withstanding the rigours of the most demanding sectors, such as the fruit and vegetable industry. As we recognise the importance of after-sales service, we have a department specialising in the maintenance of machinery and facilities.
Serfruit ensures the proper functioning of the various automation solutions and employs experienced professionals in maintenance, diagnostics and repairs who are accustomed to resolving any type of issue as quickly as possible.
In line with our company philosophy, based on bespoke automation solutions, Serfruit also offers a tailor-made maintenance service, adapted to the specific needs of each client, both remotely and on-site, to ensure our clients’ peace of mind in the event of any incident.
Aftersales service methods
- Improvements in the overall performance of the equipment installed (OEE).
- Optimizing the total cost of maintaining your machines.
- Eliminating unplanned and expensive stops, ensuring production without setbacks.
- Reducing the response times for repairs.
- Production increases in your facilities.
We are constantly updating the machines’ documentation and we keep you informed of the improvements, optimizations and new products for your equipment. Additionally, we directly sell replacement parts for maintenance or for repairs.
At Serfruit, we have standardised different maintenance models in accordance with the needs of the sector and the activities of our clients. Corrective actions, programmed corrective actions, preventive, predictive and proactive actions as well as a team exclusively dedicated to the client.